Stewie`s Blog » control panel http://stewie.biz Inside the gaming industry Tue, 13 Dec 2011 13:57:39 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 i3D.net expands: new locations, new servers http://stewie.biz/2007/10/02/i3dnet-expands-new-locations-new-servers/ http://stewie.biz/2007/10/02/i3dnet-expands-new-locations-new-servers/#comments Tue, 02 Oct 2007 11:24:07 +0000 Stewie http://stewie.biz/2007/10/02/i3dnet-expands-new-locations-new-servers/ Yup, we’re growing, in Europe and in a little while even beyond European borders:

i3D.net adds two additional locations: Frankfurt, Germany and London, United Kingdom. We are already active in Amsterdam and Rotterdam in The Netherlands.

Our Frankfurt location is

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]]> Yup, we’re growing, in Europe and in a little while even beyond European borders:

i3D.net adds two additional locations: Frankfurt, Germany and London, United Kingdom. We are already active in Amsterdam and Rotterdam in The Netherlands.

Our Frankfurt location is already online for Quake Wars Ranked server clients. The London location has been added to provide better support to our English customers.

We have also expanded our serverfarm with over 100 new quadcore Dell PowerEdge servers in the last month. These servers feature 2,4 Ghz Quadcore Intel CPUs and 2 to 4 GB ECC ram each.
i3D.net continues to support it’s One-core-One-game policy: we run every gameserver on a separate CPU core for maximum performance. All ranked and PREMIUM gameservers use this unique i3D.net-standard.

Our inhouse developed controlpanel also has been expanded with a large number of new features and improved multi-lingual support.

Before the end of this year we will announce new deals with gamepublishers; i3D.net will host several new ranked games in our international datacenter locations.

We’re investing in quality and that always pays off.

]]> http://stewie.biz/2007/10/02/i3dnet-expands-new-locations-new-servers/feed/ 2 Leading the way to a better customer experience (1) http://stewie.biz/2007/07/25/leading-the-way-to-a-better-customer-experience-1/ http://stewie.biz/2007/07/25/leading-the-way-to-a-better-customer-experience-1/#comments Wed, 25 Jul 2007 14:30:58 +0000 Stewie http://stewie.biz/2007/07/25/leading-the-way-to-a-better-customer-experience-1/ Competition is very heavy in the online services market, especially for B2C targeting customers. Many service providers follow a price competition marketing strategy: they try to distinguish their service on the basis of low price. There is very little product differentiation possible as most …

]]> Competition is very heavy in the online services market, especially for B2C targeting customers. Many service providers follow a price competition marketing strategy: they try to distinguish their service on the basis of low price. There is very little product differentiation possible as most core services have been standardized. There is a constant price war, especially in the low end market.

For gameserver providers (GSPs) this has a direct negative consequence on performance, quality and continuity. In the gameserver market, a company can stand out when focusing on non-price competition: distinguish your services on the basis of quality and performance of the services; examples are customer support, uptime, performance and automation. Instead of calling this a ‘marketing strategy’, it should be the companies belief, the companies motto, it’s long-term focus.
I have a strong believe our growth in market-share over the last years is a direct consequence from the heavy investment in quality of service.

Optimising in a nutshell

The quality and performance variables can be optimised, but require great investment: 

  • Make sure there is always enough capacity in every aspect (hardware, software, connection/bandwidth, personnel)
  • Monitor service levels; monitor uptime, continuity, wait times, support throughput, etc
  • Invest in customer self-service by automation

Let’s bring theory into practice.

Read on in the next blog entry

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